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The Associate of Compensation and Benefits (C&B) will work in a team environment in Human Resource function, will assist the C&B Manager/Specialist with Benefits and Compensation administration, and will be an administrative support to staff and faculty. S/he will work closely with other team members for conducting new-hire orientations and processing employee enrollments and changes. S/he will also provide support and backup for other team members, primarily in benefits processing and related activities.
Compensation and Benefits (60%):
- Responsible for supporting in Compensation & Benefits.
- Assist in the administration and processing of full-time, part-time employee and intern’s benefits enrollments, changes, terminations, delivery and annual benefit reviews. Help to conduct the new hire orientations.
- Respond to and resolve employee inquiries or concerns regarding benefits, services and coverage issues. Help resolve service issues and improve and streamline processes.
- Assist in compiling data to support recommendations for regional benefits such as health insurance, life and disability insurance, retirement/savings, tuition payments and home leave travel.
- Support the compensation function and work with the job evaluations and market pricing.
- Support faculty’s tax exemption documents collection and delivery.
- Coordinate internally & externally for employee C&B on-boarding and off-boarding process.
- Contribute to the website for C&B
HR Operations (40%)
- Create and issue full-time employee’s employment contract and part-time worker & adjunct faculty’s service agreement, including amend and renew all contracts and service agreements.
- Update, filing and maintain staff/faculty personal file timely and accurately by a proper & systematic approach.
- Respond to issue the employment letter.
- To provide all round HR office administration support, like team activity, team member birthday party and etc.
- Assist in other ad-hoc assignments.
This full-time, university staff position will provide administrative and programmatic support to the New Student and Diversity programs functional unit within the Office of Student Life. The goal of New Student and Diversity program is to help new students gain related awareness and knowledge to overcome the transition challenge generated by the environment change from high school to college; enhance interaction and integration among students with diverse cultural backgrounds, and foster a healthy student community through effective peer education. This position is responsible for designing and carrying out a wide range of programs and activities that help student’s success in their first year in college, assisting in recruiting, mentoring and training Orientation Ambassadors, supporting Diversity Initiatives in raising students’ awareness on diversity and equity, facilitating social justice based dialogues, and assisting in assessing program learning outcomes. This position reports to the Assistant Director of New Student and Diversity Programs.
The main responsibilities include:
- Assist in implementing all aspect of the Orientation Ambassador leadership program, including recruiting promotion, designing selection activities, conducting interviews, developing engaging Orientation Ambassador training program, conducting training sessions, mentoring Orientation Ambassadors and assess the program.
- Assist in creating and maintaining an online orientation education module as well as summer communications which will be sent to incoming freshmen before their arrival.
- Coordinating with other units/departments in designing and carrying out, with a “student centered” mind, an interactive, informative and engaging Freshman Orientation Week program that not only give new students information on university resources, but also create a sense of community and belonging. Develop effective assessment methods through appropriate tools to evaluate the sessions and program.
- Assist in developing and maintaining curriculum for First Year Dialogue program from new students’ perspective, which aim to help freshmen cope with transition challenge, including but not limit to cultural shock, relationship, stress, through weekly dialogues. Provide logistic support in room booking, material preparation, and supervise peer facilitators’ performance.
- Develop and maintain cooperative relationship with academic and other university department and offices.
- Support Diversity Initiatives in promoting, executing Ally Week events.
- Support Diversity Initiatives in recruiting, selecting students for LEAD program, and assist in mentoring students selected over the program.
- Assist in developing and maintaining LEAD - Diversity in Dialogue curriculum and facilitate the weekly dialogues over the semester.
- Assist in improving assessment method to evaluate programs’ efficiency through researching resources and self-study.
The Emerging Media Program at NYU Shanghai and related majors are focused on exploring the expressive possibilities brought about by emerging forms of media, technology, and communication. Through a rigorous project-based curriculum Emerging Media students work with hardware and software to develop experimental physical and screen-based interactive works.
The students, faculty, and staff of the Emerging Media Program depend on the smooth operation of our technology and lab spaces to do their work. The Lab Technician will support all aspects of the Emerging Media Lab, electronics components, machines and lab resources etc. under the supervision of the Studio and Technology Operations Manager, to ensure a safe, efficient, and productive lab environment.
The Emerging Media Lab is mainly comprised of following spaces: the Main Studio, Classrooms, the Recitation Lab or “Lab Lab” as it is known, Equipment Center, Immersive Media Lab, Digital Fabrication Lab, Wood Shop, Digital Farm as well as various Teaching Prep Rooms, and Material Rooms.
The role of Lab Technician is to function as key partner for lab users and ensure an efficient, continuous operation of labs as well as daily equipment maintenance.
Under the supervision of Studio and Technology Operations Manager the main responsibilities of a Lab Technician are:
Daily Lab Operation Support(30%)
- Support the daily operation of the Emerging Media Lab from Monday to Friday during routine hours, as well as occasional additional events.
- Perform daily maintenance routines to ensure a safe, efficient, and productive lab environment.
- Respond to all user-requests as well as develop action plans to resolve the issues timely and effectively.
- Provide on-site technology support and services for lab and program-related events including lab supplies, equipment, critical sample storage, program level events etc.
- Interface with Facilities, Property Management and Public Safety for lab infrastructure, risk management and other internal departments for lab related requests etc. Act as a HSE coordinator in lab to ensure safety.
Equipment Management and Maintenance (35%)
- Support of the Emerging Media Equipment Center, system, equipment and related resources, and ensure the protection of lab equipment through oversight of regular maintenance.
- Report of the status of equipment and materials on a regular basis.
- Responsibility for the service, maintenance, and inventory of all Emerging Media equipment on a regular basis.
- Work with students and faculty in the training and use of equipment and resources.
- Develop and maintain guidelines and SOPs of using lab resources and equipment etc.
- Be responsible for the day to day support and maintenance of lab equipment. This includes, but not limited:
- Various electronics components, sensors, boards etc. (e.g. transistor, resistor, capacitor, connectors, motor, LED, diode, buzzer, breadboard, etc.)
- Digital media equipment (e.g. camera, light kit, tripod, shotgun, headset, etc.)
- Hand tools (e.g. soldering kit, helping hand, wire stripper, multimeter, etc.)
- Wood shop (includes saws, sander, drills, etc.)
Program-Related Procurement (10%)
- Assist in daily procurement needs.
- Process purchasing and maintenance of equipment and components etc.
Classroom Services and Support (20%)
- Prepare and set up classroom before commencement of class.
- Participate in classroom demonstration and instruction as required by daily operations of our classes.
- Maintain existing technology services and solutions (including classroom support, general equipment, etc.) as well as new services development.
Community Communication (10%)
- Work closely and cooperate with different departments as well as third party vendors to support / meet daily requirements of operations and courses. etc. Eg. Facilities, IT, Finance, Procurement, vendors, etc.
The academic associate's primary role is to support faculty in their teaching and perform administrative tasks in the Academic Affairs office. Meanwhile, the associate will also work with offices both within and out of the Academic Affairs Department to plan and implement various academic programs as assigned.
The main responsibilities include:
- Work closely with offices within the Academic Affairs Department to design and implement workshops and other academic-related activities.
- Liaise with various campus offices to plan and execute co-curricular activities and other major academic initiatives.
- Assist with the implementing summer programs and special programs logistics as assigned.
- Respond to evolving needs within the Academic Affairs Office, taking on additional duties as needed.
Faculty Teaching Support
- Assist faculty with the procurement and dissemination of course materials, including course textbooks, copyright permissions for course packs, reference books, handouts, and software.
- Assist faculty with planning and arranging field trips and guest speakers.
- Assist faculty with other teaching-related logistic needs.
- Manage daily financial administration, including transactions, collection of financial receipts and distribution of cash advances for staff within the Academic Affairs Office.
- Manage and order office supplies.
- Collect and distribute mail.
- Monitor and maintain equipment.
- Assist with Academic Affairs communications such as newsletters and emails to faculty and students, as assigned.
The Community Engagement and Outreach Specialist will partner with the Assistant Director of student life in an effort to design, develop, implement and manage the community-based programs and services, and for coordinating those activities with academic units and activities. Specifically, the specialist assists community partners, faculty, and students in developing mutually beneficial service partnerships; works collaboratively as a member of the Student Life team; builds partnerships with academic areas of the University such as the Academic Resource Center, Writing Program, and Library to establish programs that address service through a learning lens; coordinates events to connect students, faculty and staff with appropriate service opportunities; tracks and reports University community service engagement; and assesses feedback from the community partners.
The main responsibilities include:
Program Coordination (55%):
- Support the Deans’ Service Corps Program, Project Outreach (freshman orientation day of service), Day(s) of Service, one-day/weekend/week long service projects and NYU Shanghai Service Corps (on-going service program);
- Provide resources, trainings, and tools that equip students to be effective contributors to their community;
- Establish student leadership within programs;
- Manage NYU global programs such as Davis Projects for Peace and Clinton Global Initiative University (CGIU).
- Collaborate with academic office to support Deans’ Service Scholars and other service projects.
Community Relations (25%):
- Establish partnerships with community organizations by assessing their needs and identifying potential University partners within various Student Life and Academic programs.
Administrative Duties (20%):
- Manage budgets and finances for all programs, track and report engagement data, and work with University departments, faculty, and staff across NYU Shanghai and NYU’s global network.
The Service Coordinator will help assessing and reviewing the day-to-day processes, and coordinate with different faculties to collect, analyze and document the community requirements and identify the gaps and propose enhancements, he/she will be responsible to communicate and track different stakeholder request, and document the lesson learned to reduce the service outage.
The Service Coordinator will report to the Service Delivery Manager. The position’s responsibilities require independent analyses, communication, problem solving, initiative and judgment for processes enhancement.
The main responsibilities include:
Stakeholder Coordination (40%)
- Be a Key player in the faculties support, advocate program and be responsible to analyze and propose processes enhancement for the IT Standard Operational Procedures.
- Document and analyze different stakeholders requirements, and report it to relevant parties, and update the process documentation as needed.
- Coordinate with different stakeholders within the Incident Management processes and document issue resolution using the help desk ticketing system.
QA Reporting (30%)
- Service Quality control and quality assurance: Monitoring service tickets in ServiceLink, creating monitoring report and observe tickets daily operation.
- Administrate the Shanghai Global Home Page, and manage the IT Knowledge Base.
- Track, records and assess IT changes, and apply Quality Assurance techniques to the change management processes.
Community Communication (30%)
- Newsletter and Announcement developments: Drafting the newsletter, convert design to mail client using HTML, content drafting and announcement internal and external communication.
- Play as a Focal Point for the Faculty onboarding process.
The intern will assist in a variety of administrative tasks of the Dean’s Office, Arts and Sciences.
- Organize events: advertising events, tracking RSVPs, coordinating event catering service, on-site coordination, and liaise with related departments and vendors, etc.
- Support in office administrative tasks: filing, photocopying, faxing, receiving and greeting visitors, ordering office supplies (i.e. stationary, pantry supplies), settling monthly bills, receiving and distributing mails and packages, processing procurement and payment requests.
- Support in local travel and accommodation arrangements: restaurant reservation, hotel booking & ground transportation, etc.
- Help organize logistics for meetings: meeting room reservation, teleconference set-up, preparation of meeting materials and refreshments, etc.
- Translation work when needed and other miscellaneous tasks as assigned.
The IT Helpdesk Support provides technical support to meet the IT needs of Office of Research and the Joint Research Institutes. The position’s responsibilities require independent analyses, communication, problem solving, initiative and judgment. S/he will also be responsible for coordinating IT resources on behalf of both Office of Research and the Joint Research Institutes. This position will require a rotation on weekly basis between ECNU and Pudong campus. S/he will report to the Coordinator, Office of Research.
Provide technical support for the Joint Research Institutes (55%)
- Support the day-to-day operation of JRI
- Serve as the IT-related contact point for institute faculty and members
- Coordinate IT resources on behalf of JRI
- Provide front-line IT support for institute members, such as set up, configure and troubleshoot network, computers, printers, scanners, and other peripherals
- Support the use of audio-visual presentation equipment, video conferencing system, software and facilities, etc.
- Manage and maintain the electronic equipment owned by joint research institutes
- Set up and maintain the file server or other hosting service for research institutes
- Support institute programs and events to ensure smooth delivery
- Provide technical support during event planning/preparation period, and event onsite support
- Responsible for taping and video recording upon request, and managing the archive and backup of relevant audio and video materials
Provide technical support for the Office of Research (40%)
- Coordinate IT resources on behalf of Office of Research
- Provide day-to-day IT support for the office and IT orientation for new team members
- Responsible for purchasing, managing and maintaining electronic equipment and assets for Office of Research
- Responsible for information backup and archiving historical records for department shared folders
- Develop IT-related instructions, guidelines, SOPs as needed
Other tasks (5%)
- Other tasks as assigned
NYU Shanghai has an immediate opening for a laboratory technician to provide laboratory support. The lab technician will assist in maintaining, developing, and operating the laboratories of NYUSH as directed and will report to the Director of Laboratories.
The main responsibilities include:
Daily Laboratory Operations
- Interface with Facilities and Property Management for infrastructure problems.
- Interface with ATS for teaching technology problems, updates and new installation.
- Interface with Public Safety, EHS, Risk Management and other internal departments for lab related matters.
- In charge of small infrastructure and facility upgrade projects.
- Interface with end-user Procurement, Facilities, Property management team and vendors to proceed projects and meet the requirement of end-user.
- Perform other relevant lab support duties
- Stock labs with required chemicals, reagent and equipment in advance.
- Be on-call when lab courses are in session and provide first-aid/CPR support for instructors in the event of accidents.
- Assist laboratory instructors in maintaining computers for laboratory courses.
- Prepare lab course material before lab start and cleanup laboratories after the course.
- Perform periodic checks on laboratory safety equipment (i.e. eyewashes, extinguishers, first-aid kits etc.) and ensure safety equipment is functional and fully supplied.
- Maintain equipment, supplies and chemical inventory and ensure adequate supplies for laboratories. Report supply deficiencies to Director of Laboratories and generate purchase orders when necessary.
Security and Safety
- Observe laboratory operations and bring any security and safety concerns to the attention of the Director of Laboratories.
- Assist in procurement of materials, supplies, and equipment needed for laboratories.
- Act as a central point of contact in Laboratories for a variety of activities such as the receipt of goods, the management of business processes, and is responsible for the accounting and bookkeeping of the Laboratories.
Perform other relevant lab support duties as directed by Director of Laboratories
Faculty Services Associates are key members of the Faculty Services Center overseen from the Office of Faculty Affairs. Each associate is assigned the responsibility to lead support needs to faculty members from a specific academic area, program or concentration. They will also collaborate with one another across team projects and cross-train in other areas to create a support structure that can both address complicated queries as well as solve simple standard issues quickly.
The main responsibilities include:
- Serve as On-boarding and Off-boarding faculty host and liaison to operational departments;
- Serve as the logistics coordinator for Tenure/Tenure-Track faculty recruitment visits;
- Prepare reimbursement and payment finance reports for faculty and their visiting academics;
- Purchase equipment and supplies for faculty offices and research needs;
- Arrange business travels for faculty and their visiting academics;
- Arrange student worker hiring and payment for faculty;
- Schedule faculty meetings, keep attendance and archive documents and meeting minutes as needed;
- Provide primary logistical assistance to faculty-sponsored events (except for events initiated by Leadership, Office of Research or Research Centers);
- Support budget proposal, expense tracking and financial planning for faculty and academic programs as requested under the guidance from Manager;
- Other tasks as assigned by faculty/academic area and approved by Manager.
- Collaborate closely with other colleagues of Faculty Services Center to support team projects, and in times of low workload be prepared to support others’ overload needs.
- Liaise with other operational departments (Finance/HR/Facilities/IT/Public Safety) and academic institutes/centers/programs to complete interdepartmental projects and events;
- Liaise with Legal, Compliance, Finance/Procurement and Leadership (as needed) to resolve complicated travel arrangements, purchases of goods and services, payments for academic collaboration projects, and special cases in violation of rules or policies.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.