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The Internal Audit Manager will report to the Executive Director, Internal Audit and ERM. The Manager will be responsible for managing an internal audit in alignment with the standards promulgated by the Institute of Internal Auditors. The candidate will manage internal audit projects and the project team comprised of staff and senior auditors throughout the audit life cycle from scoping and planning through execution and review of fieldwork and reporting and will monitor and report on the status of remediation activities. The candidate will perform other consulting and investigation projects as required.
The Residential Life Program Coordinator is a full-time, university staff position who will work with different function units within student life office to provide comprehensive programs and support to students in residence. The coordinator will act of the first point of supervision for all needs of one assigned tower in NYU Shanghai Residence Hall Systems, including but not limited to supervision of relevant Resident Assistants and attending to all needs of the residential community.
Campus Living Support 40%
- Serve as the residence hall director for assigned hall, supervising 6-15 Residence Assistants(RA). Participate in the RA selection and training. Have regular meetings with RA and conduct RA performance evaluation.
- Provide holistic supervision of the residence hall; providing support to students in building, handling all facility related issues, and hearing tower specific conduct cases.
- Oversee assigned residential hall programming.
- Collaborate with on and non-campus residence hall management team to ensure housing facilities are well maintained. Serve as chief liaison with on and non-campus management team on all issues.
- Manage housing invoices and ensure appropriate payments are facilitated.
- Collaborate with Residential life team to provide housing programs and support to short term students.
- Manage all outside vendors hired to do work on the Residence Hall.
Office Administration 20%
- Communicate regularly with Facilities staff and provide updates and feedback to the Office of Residential Life professional staff.
- Manage Residential Life financials through Workday.
- Receive incoming student questions and offer general assistance to students.
- Support campus partners through serving on committees and providing support for various Residential Life and/or Student Life initiatives.
- Provide administrative support to other Residential Life Staff members as needed.
Residential Life 30%
- Attend all Residential Life meetings and all staff meetings.
- Assist in the management of the housing system for the on and non campus residence. This includes: housing applications, housing assignments, room changes, and billing.
- Run report and data management to assist with strategic and data driven decision making.
- Assist on any Residential Life projects as necessary.
- Work to improve the overall level of programming and marketing. Encourage collaborative and cross unit programs.
- Improve residential life digital image and materials.
Crisis Response 10%
- Handle student crisis situations during office hours as needed.
- Interpret university policies and guidelines.
- Manage crisis response follow up as it pertains to on and non-campus students.
- Ensure the proper training and performance of the RA team to handle crisis response.
The IT and Academic Technology Support Technician will coordinate and provide support for faculty, staff, and students, ensuring purposeful and creative operation of computers, printers, IPT and other technologies, and provide assistance with configuration and deployment of new technologies (imaging computers, provisioning phones, coordination for Ethernet setup, etc.)
The IT and Academic Technology Support Technician’s responsibilities are to provide front-line technological support, and to grow a culture of peer-to-peer assistance as it relates to educational technologies. S/he will also serve as an active partner within different teams to enable them to understand and use technologies meaningfully, powerfully, and creatively in their classrooms and beyond.
Main Responsibilities Include:
Daily Operational Support (50%)
- Providing front-line IT support for faculty and lab/dorm management, such as setting up, configuring and troubleshooting the network, computers, printers, scanners, and other peripherals.
- Supporting multimedia and desktop support groups with daily operation.
- Acting as focal point in matters concerning academic technologies.
- Supporting different teams with technical projects and events.
- Supporting the IT asset management team with asset processes and inspections.
- Supporting the use of audio-visual presentation equipment, the video conferencing system, software and facilities, etc.
- Providing IT support for the Research Institute in ECNU.
Software Support (30%)
- Advising and assisting with the introduction of technology-supported learning through workshops, providing teaching courses for new lecturers, and one-off consultations.
- Actively keeping abreast of developments in learning technologies and facilitating access to expertise, services, and resources relating to technology-supported learning.
- Installing, testing, troubleshooting, and evaluating applications and computer-based materials.
- Documenting IT-related instructions, guidelines, and SOPs as
- Supporting and providing peer-to-peer training sessions.
- Learning and sharing knowledge about the use of different academic software.
Academic License Support (20%)
- Providing the necessary support for the licensed servers and the software typology integrated with the remote management tool.
The Service Coordinator will help assessing and reviewing the day-to-day processes, and coordinate with different faculties to collect, analyze and document the community requirements and identify the gaps and propose enhancements, he/she will be responsible to communicate and track different stakeholder request, and document the lesson learned to reduce the service outage.
The Service Coordinator will report to the Service Delivery Manager. The position’s responsibilities require independent analyses, communication, problem solving, initiative and judgment for processes enhancement.
The main responsibilities include:
Stakeholder Coordination (40%)
- Be a Key player in the faculties support, advocate program and be responsible to analyze and propose processes enhancement for the IT Standard Operational Procedures.
- Document and analyze different stakeholders requirements, and report it to relevant parties, and update the process documentation as needed.
- Coordinate with different stakeholders within the Incident Management processes and document issue resolution using the help desk ticketing system.
QA Reporting (30%)
- Service Quality control and quality assurance: Monitoring service tickets in ServiceLink, creating monitoring report and observe tickets daily operation.
- Administrate the Shanghai Global Home Page, and manage the IT Knowledge Base.
- Track, records and assess IT changes, and apply Quality Assurance techniques to the change management processes.
Community Communication (30%)
- Newsletter and Announcement developments: Drafting the newsletter, convert design to mail client using HTML, content drafting and announcement internal and external communication.
- Play as a Focal Point for the Faculty onboarding process.
Secure individual support for NYU Shanghai and its programs. Work with academic units and leadership to plan, develop and close solicitations for major gifts. Expected to raise major gifts, defined as individual gifts equal to or greater than $25,000, but no greater than $1 million; may supervise subordinate staff; assist in some grant writing for individual proposals as well as small (@ $25k) corporate and foundation relations. Focus cultivation on individuals such as parents, alumni and friends of the university and small grants from corporations/foundations. Conduct fundraising calls to alumni and non-alumni prospects and donors for University programs and initiatives; identify prospective donors and provide cultivation strategies; assist with development and implementation of programs and events sponsored by department; administer calendar of events; support and assist with staffing of events; and collaborate department events with School calendars.
- Make 100 to 120 visits per year to assess, qualify and cultivate prospective donors. Solicit prospects and close gifts equal to or greater than $25,000, but no greater than $1 million. Identify giving priorities; develop funding opportunities, draft proposals and draft gift agreements complying with University Development Focus cultivation on individuals such as parents, alumni and friends of the school, and grants from corporations/foundations. Engage senior academic leadership, deans, faculty, and colleagues where appropriate in the cultivation and solicitation of prospects. Provide cultivation strategies; ensure proper acknowledgement for dedicated gifts; provide follow up correspondence and activity to donor requests.
- Actively build robust pool of 150 - 200 major gift prospects. Work closely with Development Research team to uncover 5 and 6 figure prospects. Track activity in database system through prospect assignments and open proposals. Draft and file contact reports in the database. Use existing reporting tools to review prospect pool regularly with supervisor.
- Assist with development and implementation of programs and events sponsored by department including committee meetings, receptions, dinners, award ceremonies, symposia, and seminars. Interact with fundraisers in NYU in New York to share information and promote coordination among contacts with donors
- Supervise entry of prospective donor contacts and background data to donor and alumni database; supervise preparation of background narratives and compilation of donor information.
This position will support indirect sourcing ordering & related procurement works especially in service related and other field needs for NYUSH. in this role this person will be the sourcing lead and key contact window for technique equipment/services and accessories ordering and related events and responsible for executing sourcing strategies, driving sourcing compliance, cost reduction, supplier performance and supply base reconciliation.
- Lead sourcing activities on technique equipment and accessories commodities including but not limited to the specific categories.
- Provide sourcing support for project buy and product services.
- Lead Supplier identification, qualification, and negotiations.
- Develop cost saving opportunities on indirect purchase.
- Manage / help develop supplier contracts.
- Develop and monitor supplier performance and metrics to ensure long-term collaborating benefits.
- Work closely with all other regional & functional teams to execute on fulfillment requirements.
- Provide guidance to regional and functional teams on indirect policies and processes.
- Implement operating metrics and monitor deliverables to ensure business objectives achieved.
- Drive standardization and continuous improvement of the Indirect Sourcing processes.
- Ensure compliance with NYUSH sourcing policies and procedures.
- Bachelor Degree in related discipline.
- Require indirect sourcing practices and standards.
- Provide cross training to relevant staff in related to procurement processes and procedures as required.
- Assist with the servicelink, wechat window and other related system for procurement.
- Assist with data analysis and forecasting.
The Process Optimization Manager, Campus and Facilities oversees the maintenance and facility related daily operations and services of NYU Shanghai academic buildings, students’ residential buildings and other administrative units. He or she will also work to increase the effectiveness and efficiency of the operations and to work with the leader in managing new construction and decoration projects.
The main responsibilities include:
- Initiate, implement, and manage the maintenance strategies based on best practices in the industry, with an emphasis on planning/scheduling preventative/reactive maintenance at academic building and other locations.
- Prepare reports, data, and make recommendations for improving operations and solving maintenance-related problems.
- Develop and optimize Standard Operating Procedures utilizing vendor manuals, instructions and industry knowledge
- Perform/supports quality investigations in a timely and thorough manner per applicable investigation procedures.
- Identify and implement quality system improvements when gaps are identified through audits and departmental reviews.
- Assist in verifying the complete, accurate and proper performance of all work orders and projects, including documentation to ensure compliance with quality standards.
- Performs other duties as assigned.
The Business Application Analyst will support NYU Shanghai Information Technology application systems’ daily operation. Including Student Engagement Solution, Housing Application System, Campus Facilities Management tools, WeChat Enterprise Platform and etc. The position will need work with internal users to understand business process, will be trained of relevant application system and play the technical administrator role.
Besides application support, this position will also need handle a part web application development jobs. Mainly regarding to web service API integration, WeChat Enterprise Platform features development, local hosted application enhancement (coordinate with vendor) and etc.
The main responsibilities include:
Business Application Support (40%)
- Fully understand NYU Shanghai business department’s objectives and process
- Manage business application daily operation as system technical administrator
- Troubleshooting and escalate application issues as Tier II support
- Implement ITIL problem management process to continue improve NYU Shanghai business application availability, reliability and business efficiency
Web Application Development (40%)
- Leverage 3rd party web service API, such as Google, OrgSync, Service Link, to integrate with local hosted applications like WeChat, internal web portal and etc.
- Build reusable code and libraries for future use and ensure the technical feasibility of UI/UX designs
- Translate UI/UX design wireframes to actual code that produces visual elements of the application
- Participate in the full software development lifecycle including analysis, design, implementation and testing
- Collaborate with other application development team and 3rd party vendor to complete programming and enhancement tasks
Documentation and Knowledge Sharing (20%)
- Maintain technical documentations up to date
- Consolidate system workflow, data dictionary, knowledge base and other business application system documents during the whole application lifecycle
- Manage technical knowledge sharing with Tier I support team
The academic associate's primary role is to support faculty in their teaching and perform administrative tasks in the Academic Affairs office. Meanwhile, the associate will also work with offices both within and out of the Academic Affairs Department to plan and implement various academic programs as assigned.
The main responsibilities include:
- Work closely with offices within the Academic Affairs Department to design and implement workshops and other academic-related activities.
- Liaise with various campus offices to plan and execute co-curricular activities and other major academic initiatives.
- Assist with the implementing summer programs and special programs logistics as assigned.
- Respond to evolving needs within the Academic Affairs Office, taking on additional duties as needed.
Faculty Teaching Support
- Assist faculty with the procurement and dissemination of course materials, including course textbooks, copyright permissions for course packs, reference books, handouts, and software.
- Assist faculty with planning and arranging field trips and guest speakers.
- Assist faculty with other teaching-related logistic needs.
- Manage daily financial administration, including transactions, collection of financial receipts and distribution of cash advances for staff within the Academic Affairs Office.
- Manage and order office supplies.
- Collect and distribute mail.
- Monitor and maintain equipment.
- Assist with Academic Affairs communications such as newsletters and emails to faculty and students, as assigned.
Faculty Services Associates are key members of the Faculty Services Center overseen from the Office of Faculty Affairs. Each associate is assigned the responsibility to lead support needs to faculty members from a specific academic area, program or concentration. They will also collaborate with one another across team projects and cross-train in other areas to create a support structure that can both address complicated queries as well as solve simple standard issues quickly.
The main responsibilities include:
- Serve as On-boarding and Off-boarding faculty host and liaison to operational departments;
- Serve as the logistics coordinator for Tenure/Tenure-Track faculty recruitment visits;
- Prepare reimbursement and payment finance reports for faculty and their visiting academics;
- Purchase equipment and supplies for faculty offices and research needs;
- Arrange business travels for faculty and their visiting academics;
- Arrange student worker hiring and payment for faculty;
- Schedule faculty meetings, keep attendance and archive documents and meeting minutes as needed;
- Provide primary logistical assistance to faculty-sponsored events (except for events initiated by Leadership, Office of Research or Research Centers);
- Support budget proposal, expense tracking and financial planning for faculty and academic programs as requested under the guidance from Manager;
- Other tasks as assigned by faculty/academic area and approved by Manager.
- Collaborate closely with other colleagues of Faculty Services Center to support team projects, and in times of low workload be prepared to support others’ overload needs.
- Liaise with other operational departments (Finance/HR/Facilities/IT/Public Safety) and academic institutes/centers/programs to complete interdepartmental projects and events;
- Liaise with Legal, Compliance, Finance/Procurement and Leadership (as needed) to resolve complicated travel arrangements, purchases of goods and services, payments for academic collaboration projects, and special cases in violation of rules or policies.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.