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The Associate / Senior Associate for Graduate and Advanced Education will be responsible for supporting the various affairs of the Office of Graduate and Advanced Education (OGAE), which promotes educational initiatives beyond the undergraduate level at NYU Shanghai by overseeing the formation and management of programs offering master’s, professional, and doctoral degrees, plus other non-degree programs. At all times, he/she will need to be an effective advocate for graduate education within the NYU Shanghai community and embody the standard of excellence the university expects of its graduate initiatives.
The successful candidate will join the university during a time of significant anticipated growth in the OGAE and will have the opportunity to contribute in an impactful way to NYU Shanghai’s continued effort to become a leader in Chinese and international higher education.
For more information about Graduate and Advanced Education at NYU Shanghai, visit https://shanghai.nyu.edu/academics/graduate.
The main responsibilities include:
- Support the ongoing, day-to-day operation of existing and future OGAE programs, while also working across all programs and facilitating the sharing of best practices;
- Support graduate student services through maintaining graduate student spaces on NYU Shanghai campus, developing student handbooks and manuals, drafting communications, connecting students with resources, and exploring graduate student governance initiatives, such as a graduate student association or council;
- Assist in maintaining the OGAE’s communications presence through developing content/features to highlight OGAE programs, students, and faculty for Wechat and website publication, among other channelsAssist with graduate student admissions and recruitment initiatives;
- Contribute to the organization and planning of key OGAE events, such as student orientations, commencement ceremonies, academic activities, and others;
- Assist with preparation of governmental reports, research briefings, and translation projects pertaining to graduate education;
- Identify and implement programs to foster and promote intellectual and social community among the NYU Shanghai graduate student population;
- Coordinate closely with faculty of OGAE programs as well as with other NYU Shanghai and NYU offices based in NY to ensure smooth operation of programs and to advocate for support of graduate students;
- Serve as on-ground liaison and support for occasional short-term courses or programs offered at NYU Shanghai by NYU schools in New York;
- Other related responsibilities as may from time to time be assigned by the Associate Dean of Graduate and Advanced Education. This position may also evolve in accordance with growth in the OGAE (such as with the introduction of new programs) and with the Associate / Senior Associate’s own creativity, initiative, and interests.
The Senior Associate for Graduate Admissions will perform general admissions work: attracting, selecting and enrolling students to select NYU Shanghai graduate programs, in particular the university’s jointly offered MS programs with the NYU Stern School of Business. The Senior Associate will be part of a collegial and highly skilled team responsible for the following: development and execution of marketing strategy; receipt, processing, and review of applications; issuance of admissions decisions; customer relations; and ensuring the success of NYU Shanghai’s whole graduate admissions operation.
NYU Shanghai’s joint MS programs, in Data Analytics & Business Computing and in Quantitative Finance, were launched in Spring 2018. Since then, the programs have attracted worldwide interest and enrolled their first cohorts in Summer 2019. Recruitment for the second cohorts is ongoing. For more information about the programs, visit stern.shanghai.nyu.edu.
The Office of Graduate and Advanced Education (OGAE) promotes educational initiatives beyond the undergraduate level at NYU Shanghai by overseeing the formation and management of master’s, professional, and doctoral education, and other closely related non-degree programs. The successful candidate will join the university during a time of significant anticipated growth in the OGAE and will have the opportunity to contribute in an impactful way to NYU Shanghai’s continued effort to become a leader in Chinese and international higher education. For more information about Graduate and Advanced Education at NYU Shanghai, visit https://shanghai.nyu.edu/academics/graduate.
The main responsibilities include:
- Oversee and lead the marketing plan of the admissions cycle, including digital marketing, CRM, surveys/analysis, advertising, customer service, information sessions on-campus, off-campus events, and yield.
- Develop marketing content, related manuals and materials for informational hand-out, email marketing campaigns, webinars, on-campus information sessions and off-campus events; and supervise and coordinate social media and SEM advertisement with other offices in NYU Shanghai.
- Develop application content and establish manuals for the CRM and application management system and preside over the on-going operations throughout the admissions cycle.
- Serve as a primary point-of-contact for admissions inquiries and help shape the incoming graduate classes by evaluating applications and interviewing prospective students.
- Coordinate with relevant departments and schools, whether in New York or in Shanghai, to ensure effective and smooth admissions services.
- Coach the other graduate admissions team members and lead internal training sessions.
- Execute and manage other graduate admissions related assignments related to the marketing and operations of the programs.
- At all times be familiar and act in accordance with university and OGAE policies.
- Other related responsibilities as may from time to time be assigned in accordance with OGAE needs.
The Assistant Registrar for Enrollment in the Registrar’s Office troubleshoots and maintains student course enrollment in the Student Information System (PeopleSoft), and assists the Registrar with related tasks to ensure that they are organized and completed on and as and when needed basis. The Assistant Registrar is responsible for course scheduling, enrollment, course catalog functions, and will assist in the delivery of a wide variety of functions within the Office of the Registrar. A high degree of initiative, autonomy, and attention to detail is expected; as is the ability to work quickly and efficiently, particularly during busy times.
The main responsibilities include:
Enrollment and Course Catalog Services (60%)
- Responsible for enrollment services, including all areas of Student Enrollment Services for undergraduate programs;
- Responsible for building and scheduling courses in the Student Information System (PeopleSoft) Course Catalog;
- Works with the NYU Shanghai University Registrar in directing the development, maintenance, and integrity of students' permanent enrollment and academic performance records in NYU Shanghai’s Student Information System; and ensuring compliance with the Chinese Ministry of Education (MOE) guidelines and requirements;
- Document policies and procedures in areas of responsibility;
- Assist with technical projects related to increasing automation and efficiency in academic records, curriculum approval, catalog, and scheduling processes;
- Ensure course information and that all curriculum changes approved by the NYU Curriculum Committees’ process are accurately maintained in the academic catalog and Student Information System.
- Serve as a resource in the research, interpretation, and application of curriculum-related academic policies and precedents.
Registrar’s Office Support Services (25%)
- Administers guidance to students, faculty, parents, University administrators, and public and private agencies concerning policies, procedures, and inquiries;
- Helps to assess and determine technological initiatives, and help lead the use of technology to ensure provision of efficient service to students, faculty and other members of the University community;
- In close conjunction with the NYU Shanghai Registrar, the Office of Academic Affairs, and the NYU Office of the Registrar; develops and ensures consistency to all policies, procedures, and practices related to academic records, classroom scheduling, conferral of degrees, course registration, and related functions;
- Provide assistance to other staff members with general office duties.
External Relations (15%)
- Assist in gathering and inputting student information into Chinese databases- Ministry of Education (MOE) or Shanghai Municipal Education Commission (SMEC) –related to requirements/requests;
- Serves as a contact for outside agencies/schools/programs requesting information, site visits, etc.
The Business Application Analyst will support NYU Shanghai Program Management Office in maintaining NYU Shanghai HCM and Finance ERP system Workday. This position plays a key role in the development, implementation and maintenance of the Workday system. The Business Application Analyst identifies areas of opportunity to improve existing processes, functionality and workflow, while maximizing technological capabilities to reduce manual processes and to improve data management and efficiency. In addition to this position maintains and develops reports and dashboards to meet the requirements from NYU Shanghai, ensures accuracy and completeness of data in the Workday system. This individual is a point of contact for Workday (HCM and Finance) functionality, configuration, troubleshooting, and providing a solution. This individual will collaborate with the NYU New York and NYU Abu Dhabi in terms of sharing the best practices for cross campus support, and serving as a trusted advisor about Workday technology at NYU Shanghai.
The ideal candidate will have demonstrated the following:
- Project management skills and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards.
- Excellent analytical, organizational and problem solving skills, including data analysis.
- Strong interpersonal, communication and customer service skills with both technical and functional end users.
- Demonstrated ability to drive efforts to standardize, optimize and simplify processes and technical solutions.
- Demonstrated ability to build relationships, to solve problems, to build partnerships and remove barriers.
The main responsibilities include:
Workday Maintenance and Support (60%)
- Maintain change log and design documentation to reflect any changes made to business processes / design post implementation.
- Provide guidance and mentoring to team members. Serve as an escalation point to lower tier (tier 1 or tier 2) support.
- Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas via implementation of best practice config logic & BP rules.
- Support UAT activities by providing input to test cases recommended for configuration changes.
- Conduct Root Cause Analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
- Plan, design, and configure Workday modules for all enhancements or break/fix
- Develop calculated fields, conditional routing and business processes that support the requirements outlined.
- Works with global team in the GNU (global network university of NYU) to align the best practices, strategy and compliance with global system IT control policies.
University Business Analysis (40%)
- Understand the uniqueness of this institute and build all necessary domain knowledge about this institute.
- Liaise with the business to understand their needs and usage of Workday. Obtain and document requirements for Workday Business Processes, including any Self-Service aspects. Identify the area for continues enhancement.
- Guide the business stakeholders through Workday Release functionality review to determine what optional functionality we will ‘turn on’ with each release.
- Serve as an advisor and subject matter expert (SME) in discussions regarding requirements and possible methods of configuration within the Workday HCM/Finance Modules.
- Provide well thought out and actionable recommendations.
- Recommends changes to current processes to provide a more effective use of Workday, and takes the lead as a project manager to implement these changes.
- Work with functional team to identify other business applications for the best support of their business.
New York University Shanghai (NYUSH) seeks to appoint a Wellness Counselor. The Wellness Counselor will provide clinical assessment, short-term psychotherapy, group therapy, and crisis intervention and case management to the NYU Shanghai student community in accordance with established standards and professional ethics.
The main responsibilities include:
- Provides outstanding clinical services, case management and referrals; collaborates with other clinical providers and consults with the NYUSH and NYU New York counseling services team on mental health issues
- Collaborates with student affairs professionals at NYUSH who are responsible for other aspects of student health
- Liaise with faculty and administrators to best serve the mental health needs of NYUSH students
- Builds close working relationships with external mental health providers (including psychiatrists) and other medical professionals from whom NYUSH students seek care
- Maintains case records, notes, and closing summaries on all clients treated. Ensures standards of care at NYUSH are aligned with those at NYU New York
- Conducts clinical assessment interviews to evaluate the seriousness of problems and concerns including, but not limited to, alcohol and other drug use and assessment of eating disorders
- Recommends treatment plans and provides students with individual psychotherapy or group therapy as appropriate
- Under the clinical supervision of the NYU Assistant Director of Global Clinical Services, make recommendations for hospitalization and leaves of absences and, at the request of the Dean of Students, participates in the evaluation of students’ readiness to return from leaves of absence
- Participates in multi-disciplinary treatment and support teams and collaborates with student health professionals at the Student Health Center and Wellness Exchange at NYU in New York
- Serves in an on-call capacity, including overnight and weekends, to respond to student and campus emergencies and serve as a key resource and for colleagues involved in responding to psychological emergencies and other urgent situations
- Facilitate health promotion programs/workshops that focus on mental health issues
The Senior Assistant Director of Chinese Admissions is an integral member of the Chinese admissions team. This person, reporting to the Assistant Dean of Chinese Admissions, will provide support for the development and implementation of the undergraduate recruitment, evaluation and enrollment plan for NYU Shanghai in mainland China, and will be responsible for the development of annual Chinese marketing and communication plans and campaigns. The Senior Assistant Director will also review transcripts and applications for admission to NYU Shanghai, utilize information systems for evaluation, matriculation and quota allocation, and participate in recruiting and outreach activities. This person will also be the key liaison with various departments within NYU Shanghai and NYU, including University Communications and Marketing.
The main responsibilities include:
- Develop, implement and manage comprehensive communication strategy, overseeing social media channels, departmental websites and QQ groups
- Define and write key messages
- Produce Admissions-focused print, digital, web and social media content in support of each stage of the admissions enrollment cycle
- Evaluate and measure success on campaign performance for all communication channels and makes recommendations for additional strategies to increase NYU Shanghai’s visibility and presence
- Serve as the primary liaison with University Communications, Marketing and other departments within NYU Shanghai and NYU
Admissions Activities (40%)
- Coordinate and participate in recruiting activities such as visits to high schools and community-based organizations, presentations, university fairs, conferences and other platforms as needed
- Participate in the evaluation, selection and yield of Chinese students, including Candidate Weekend and other on/off-campus events
- Cultivate and steward lasting positive relationships with students, parents, and high school teachers and principals for the successful recruitment of Chinese students
Other Responsibilities (10%)
- Partner with colleagues within NYU Shanghai to support departmental strategic goals
- Additional tasks as assigned
The Residential Life Program Coordinator is a full-time, university staff position who will work with different function units within student life office to provide comprehensive programs and support to students in residence. The coordinator will act of the first point of supervision for all needs of one assigned tower in NYU Shanghai Residence Hall Systems, including but not limited to supervision of relevant Resident Assistants and attending to all needs of the residential community.
Campus Living Support 40%
- Serve as the residence hall director for assigned hall, supervising 6-15 Residence Assistants(RA). Participate in the RA selection and training. Have regular meetings with RA and conduct RA performance evaluation.
- Provide holistic supervision of the residence hall; providing support to students in building, handling all facility related issues, and hearing tower specific conduct cases.
- Oversee assigned residential hall programming.
- Collaborate with on and non-campus residence hall management team to ensure housing facilities are well maintained. Serve as chief liaison with on and non-campus management team on all issues.
- Manage housing invoices and ensure appropriate payments are facilitated.
- Collaborate with Residential life team to provide housing programs and support to short term students.
- Manage all outside vendors hired to do work on the Residence Hall.
Office Administration 20%
- Communicate regularly with Facilities staff and provide updates and feedback to the Office of Residential Life professional staff.
- Manage Residential Life financials through Workday.
- Receive incoming student questions and offer general assistance to students.
- Support campus partners through serving on committees and providing support for various Residential Life and/or Student Life initiatives.
- Provide administrative support to other Residential Life Staff members as needed.
Residential Life 30%
- Attend all Residential Life meetings and all staff meetings.
- Assist in the management of the housing system for the on and non campus residence. This includes: housing applications, housing assignments, room changes, and billing.
- Run report and data management to assist with strategic and data driven decision making.
- Assist on any Residential Life projects as necessary.
- Work to improve the overall level of programming and marketing. Encourage collaborative and cross unit programs.
- Improve residential life digital image and materials.
Crisis Response 10%
- Handle student crisis situations during office hours as needed.
- Interpret university policies and guidelines.
- Manage crisis response follow up as it pertains to on and non-campus students.
- Ensure the proper training and performance of the RA team to handle crisis response.
Under the supervision of the Associate Registrar, the Senior Associate for Graduate Programs serves as a liaison between the NYU Shanghai Registrar’s Office and the Office of Graduate and Advanced Education, to provide graduate student support with enrollment, registration, scheduling, and graduation services. In addition to student support the Coordinator will collect and maintain information for government reporting, new course approvals, and classroom scheduling. The Senior Associate is a part of the broader NYU Shanghai Registrar team and will assist in the support of all student support services.
The main responsibilities include:
Perform duties related to graduate student registration services (60%)
- Maintain student course enrollment.
- Advise students on degree requirements and monitor degree progress for graduate students.
- Collect relevant information to build and maintain schedule of classes for each term.
- Process enrollment verifications and special letters for graduate students.
- Process transcripts requests for graduate students.
- Assist with the coordination of student graduation, diploma ordering, and Commencement activities.
- Works with the NYU Shanghai University Registrar in directing the development, maintenance, and integrity of graduate students' permanent enrollment and academic performance records in NYU Shanghai’s student information system.
Serves as a liaison between Registrar’s Office and Office of Graduate and Advanced Education (25%)
- Attend regularly scheduled staff meetings with the Office of Graduate and Advanced Education to stay abreast of practices and policies.
- Collect graduate student enrollment information in a timely manner to meet reporting requirements for the Chinese Ministry of Education (MOE) and Shanghai Municipal Education Commission (SMEC)
- Assist with graduate curriculum support and ensure proper approvals are obtained.
- Ensure compliance with graduate program guidelines, policies, and requirements.
Assist with the broader mission of NYU Shanghai Registrar’s Office (15%)
• Provide customer service to all students and duties as assigned.
Under the supervision of the Registrar, the Associate Registrar provides leadership to staff and ensures the development and implementation of policies and procedures for managing the Office of the Registrar. The Associate Registrar represents the Registrar as directed and provides a high quality of customer service and senior leadership on special projects. The Associate Registrar, provides overall coordination of personnel with office operations, training, represents the Office of the Registrar on high-level University committees, and acts as a key liaison with domestic governmental and accreditation agencies. The Associate Registrar is responsible for overseeing operations as they relate to undergraduate degree completion, the issuance of all University diplomas and certificates, and oversight of the preparation of the printed commencement programs. The Associate Registrar serves as an integral participant in the overall success of the NYU Shanghai Registrar’s Office.
The main responsibilities include:
Oversees matters of all aspects concerning the Chinese and NYU Diplomas of NYU Shanghai, including but limited to: (50%)
- Oversee timely collection, and reporting, of bio demographical and enrollment information to the Chinese Ministry of Education (MOE) databases.
- Translating and interpreting documents from external constituents and agencies, from Chinese to English. Translating internal university documents from English to Chinese.
- Ensuring university compliance of MOE processes and procedures. Properly documenting and retaining procedural documents, minutes, and relevant information.
- Act as a key representative of the Office of the Registrar, initiates and maintains regular contact with the Ministry of Education, Shanghai Municipal Education Commission, other relevant Chinese governmental and accreditation agencies, and Chinese higher education institutions.
- Oversee timely and accurate procedures to produce the NYU diploma, Chinese diploma, and Shanghai Municipal of Education Commission (SMEC) certificates for graduating students.
Assist with technology implementation, reporting, and departmental outreach (30%)
- Coordinates office equipment, develops knowledge of relevant technologies, and makes recommendations to update systems in order to maintain efficient operations.
- Serves on ad hoc and/ or high-level committees to represent the Office of the Registrar and strengthen communication between various campus constituencies.
- Assist in building and requesting queries and ad hoc reports for various departments
- Supports and serves students, academic advisors, staff, faculty, and administrators by interpreting and clarifying academic policies and graduation requirements.
- Contributes to the overall success of the Office of the Register by performing all other duties and responsibilities as assigned.
Administers and provides direction to the Office of the Registrar staff (20%)
- Assist and coach staff with annual goal setting and achievement of goals.
- Assist in departmental planning for trainings, retreats, and outreach.
- Identifies and solves operational and/ or personnel challenges.
- Evaluates personnel and processes.
This position supports the Dean of Arts and Sciences and the Assistant Dean forCurriculum, manages office operations and activities for the Dean’s office, and provides a variety of other office administrative support.
Main responsibilities include:
Support the Dean of Arts and Sciences (40%)
- Manage events: assist with the planning, execution and development of major Dean’s initiatives as assigned, including advertising events, tracking RSVPs, coordinating event catering service, on-site coordination, and liaise with related departments and vendors, etc.
- Process daily financial administration responsibilities, including transactions, collection of financial receipts, distribution of cash advance, settling monthly bills (p-card, Arts and Sciences faculty phones) for Dean’s office.
- Support space management of faculty floors, mainly in visitor office allocation
- Support office administrative tasks: filing, photocopying, faxing, receiving and greeting visitors, ordering office supplies, receiving and distributing mail and packages, etc.
- Support faculty on-boarding: IT equipment procurement and allocation.
- Provide logistical support for visitors: agenda, flight booking, local travel and accommodation arrangements, restaurant reservations, etc.
- Help organize logistics for meetings: meeting room reservation, teleconference set-up, preparation of meeting materials and refreshments, etc.
- Support the annual capital asset physical inspection for Arts and Sciences.
- Support the Arts and Sciences Events Committee.
- Manage translation work and other ad-hoc miscellaneous tasks as assigned by the Dean.
Support the Assistant Dean of Curriculum (60%)
- Manage events: assist with the planning, execution and development of major Assistant Dean’s initiatives as assigned, including advertising events, tracking RSVPs, coordinating event catering service, on-site coordination, and liaise with related departments and vendors, etc.
- Process daily financial administration responsibilities, including transactions, collection of financial receipts, distribution of cash advance, settling monthly bills (p-card) for the Assistant Dean’s office.
- Support office administrative tasks: filing, photocopying, faxing, receiving and greeting visitors, ordering office supplies, receiving and distributing mail and packages, managing calendars, etc. Provide logistical support for visitors: agenda, flight booking, local travel and accommodation arrangements, restaurant reservations, etc.
- Help organize logistics for meetings: meeting room reservation, teleconference set-up, preparation of meeting materials and minutes, and refreshments, etc.
- Manage materials, tracking sheets, and archiving systems for Curriculum Committee course proposals, the Core Curriculum Committee, and the Assessment Committee
- Gather data and develop reports for curriculum and assessment projects
- Liaise with Academic Affairs and the Registrar’s office to streamline information-sharing processes
- Liaise with relevant offices to update curriculum and assessment materials on the Faculty Portal
- Manage other special projects as assigned by the Assistant Dean
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.