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Customer Service Specialist - Public Safety / 公共安全部客服专员

Customer Service Specialist - Public Safety / 公共安全部客服专员

Posting Number 
Posted Date 
Compensation Grade 
Job Family 
Campus/Auxilary/Transportation, Facilities, Public Safety
Shanghai-Public Safety

More information about this job

Position Summary

The Customer Service Specialist supports the goals and objectives of the NYU Shanghai Department of Public Safety, specifically in the protection of life and property, the enhancement of a positive care environment, and general protection and safety of the NYU Shanghai community and property.

The main responsibilities include:

  • Responsible for handling daily routine tasks, including replying email in English, answering to questions from students, faculty and visitors about safety issues;
  • Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager;
  • Successfully complete the basic Security Officer course and exam conducted by NYU Shanghai Department of Public Safety.


  • College degree or above, English major is preferred;
  • Skilled in office software applications (Excel, Word, PPT);
  • Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
  • Ability to maintain satisfactory attendance and punctuality standard and willing to work on shift;
  • Ability to provide quality customer service with a friendly and professional demeanor;
  • Neat and professional appearance;
  • No criminal convictions as specified under NYU Shanghai guidelines.
  • Authorized to work in Shanghai, PRC.

Additional Information

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