• Customer Service Specialist - Public Safety / 公共安全部客服专员

    Posting Number 2018-4164
    Posted Date 5 months ago(1/30/2018 12:52 AM)
    Shanghai-Public Safety
    NYU Shanghai (SH1002)
    Compensation Grade
    Campus/Auxilary/Transportation, Facilities, Public Safety
  • Position Summary

    The Customer Service Specialist supports the goals and objectives of the NYU Shanghai Department of Public Safety, specifically in the protection of life and property, the enhancement of a positive care environment, and general protection and safety of the NYU Shanghai community and property.

    The main responsibilities include:

    • Responsible for handling daily routine tasks, including replying email in English, answering to questions from students, faculty and visitors about safety issues;
    • Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager;
    • Successfully complete the basic Security Officer course and exam conducted by NYU Shanghai Department of Public Safety.


    • College degree or above, English major is preferred;
    • Skilled in office software applications (Excel, Word, PPT);
    • Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
    • Ability to maintain satisfactory attendance and punctuality standard and willing to work on shift;
    • Ability to provide quality customer service with a friendly and professional demeanor;
    • Neat and professional appearance;
    • No criminal convictions as specified under NYU Shanghai guidelines.
    • Authorized to work in Shanghai, PRC.

    Additional Information

    Should you have any inquiries, please contact shanghai.hr.help@nyu.edu.


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