The Customer Service Specialist supports the goals and objectives of the NYU Shanghai Department of Public Safety, specifically in the protection of life and property, the enhancement of a positive care environment, and general protection and safety of the NYU Shanghai community and property.

The main responsibilities include:

• Responsible for handling daily routine tasks, including replying email in English, answering to questions from students, faculty and visitors about safety issues;
• Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager;
• Successfully complete the basic Security Officer course and exam conducted by NYU Shanghai Department of Public Safety.

• College degree or above, English major is preferred;
• Skilled in office software applications (Excel, Word, PPT);
• Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
• Ability to maintain satisfactory attendance and punctuality standard and willing to work on shift;
• Ability to provide quality customer service with a friendly and professional demeanor;
• Neat and professional appearance;
• No criminal convictions as specified under NYU Shanghai guidelines.
• Authorized to work in Shanghai, PRC.

Should you have any inquiries, please contact shanghai.hr.help@nyu.edu.