Customer Service Specialist - Public Safety / 公共安全部客服专员

The Customer Service Specialist supports the goals and objectives of the NYU Shanghai Department of Public Safety, specifically in the protection of life and property, the enhancement of a positive care environment, and general protection and safety of the NYU Shanghai community and property.

帮助上海纽约大学公共安全部实现部门目标，保护上海纽约大学师生的生命及财产安全

Responsibilities:

• Responsible for handling daily routine tasks, including replying email in English, answering to questions from students, faculty and visitors about safety issues;
• Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager;
• Successfully complete the basic Security Officer course and exam conducted by NYU Shanghai Department of Public
• 负责处理上海纽约大学指挥中心日常事务，包括回复英语邮件，用英语回答学生、教师、访客提出的相关问题；
• 向保安经理及时口头及书面汇报安全指挥中心的工作情况；
• 顺利完成上海纽约大学公共安全部的相关考核。

• College degree or above, English major is preferred;
• Skilled in office software applications (Excel, Word, PPT);
• Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
• Ability to maintain satisfactory attendance and punctuality standard and willing to work on shift;
• Ability to provide quality customer service with a friendly and professional demeanor;
• Neat and professional appearance;
• No criminal convictions as specified under NYU Shanghai guidelines.
• Authorized to work in Shanghai, PRC.
• 大专及以上学历; 英语专业为佳
• 具备较强的办公软件运用能力 (Excel, Word, PPT)
• 具备较好的英语听说读写能力, 能用中文和英语交流并完成书面报告
• 能够以师生教职工为中心提供专业、细致和周到的服务
• 正直负责、诚实守信，工作认真踏实 
• 经验不限; 有 客服、物业管理等经验者为佳
• 工作时间: 周一至周五 8:30 - 17:30 （ 偶尔存在轮班或替岗等情况 ）

Should you have any inquiries, please contact shanghai.hr.help@nyu.edu.