• Customer Service Specialist - Public Safety / 公共安全部客服专员

    Posting Number 2018-4164
    Posted Date 4 days ago(8/13/2018 3:45 AM)
    Shanghai-Public Safety
    NYU Shanghai (SH1002)
    Compensation Grade
    Campus/Auxilary/Transportation, Facilities, Public Safety
  • Position Summary

    The Customer Service Specialist supports the goals and objectives of the NYU Shanghai Department of Public Safety, specifically in the protection of life and property, the enhancement of a positive care environment, and general protection and safety of the NYU Shanghai community and property.




    • Responsible for handling daily routine tasks, including replying email in English, answering to questions from students, faculty and visitors about safety issues;
    • Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager;
    • Successfully complete the basic Security Officer course and exam conducted by NYU Shanghai Department of Public
    • 负责处理上海纽约大学指挥中心日常事务,包括回复英语邮件,用英语回答学生、教师、访客提出的相关问题;
    • 向保安经理及时口头及书面汇报安全指挥中心的工作情况;
    • 顺利完成上海纽约大学公共安全部的相关考核。



    • College degree or above, English major is preferred;
    • Skilled in office software applications (Excel, Word, PPT);
    • Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;
    • Ability to maintain satisfactory attendance and punctuality standard and willing to work on shift;
    • Ability to provide quality customer service with a friendly and professional demeanor;
    • Neat and professional appearance;
    • No criminal convictions as specified under NYU Shanghai guidelines.
    • Authorized to work in Shanghai, PRC.
    • 大专及以上学历; 英语专业为佳
    • 具备较强的办公软件运用能力 (Excel, Word, PPT)
    • 具备较好的英语听说读写能力, 能用中文和英语交流并完成书面报告
    • 能够以师生教职工为中心提供专业、细致和周到的服务
    • 正直负责、诚实守信,工作认真踏实 
    • 经验不限; 有 客服、物业管理等经验者为佳
    • 工作时间: 周一至周五 8:30 - 17:30 ( 偶尔存在轮班或替岗等情况 )

    Additional Information

    Should you have any inquiries, please contact shanghai.hr.help@nyu.edu.


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