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Faculty Services Associate - 1 / 教师服务助理 - 1

Faculty Services Associate - 1 / 教师服务助理 - 1

Posting Number 
Posted Date 
Compensation Grade 
Band 51
Job Family 
Academic Program Support
Shanghai-Faculty Affairs

More information about this job

Position Summary

Faculty Services Associates are key members of the Faculty Services Center overseen from the Office of Faculty Affairs. Each associate is assigned the responsibility to lead support needs, to faculty members, from a specific academic area, program or concentration. They will also collaborate with one another across team projects and cross-train in other areas to create a support structure that can both address complicated queries as well as solve simple standard issues quickly.


The Specialization Unit is Faculty of Natural Sciences and Computer Science, with the main responsibilities include:

  • Faculty point of contact for liaison/support work as it relates to the faculty of Natural Sciences (Physics, Chemistry, Biology, Neural Science) and Computer Science
    • Collaborate with Faculty Services Associate of Mathematics in assistance to special initiatives as presented from the Chief Science Mentor to support the collaboration/unity efforts of all STEM faculty
  • Provide periodic support for research needs in items not covered from Research Institutes, Center for Data Science and Analytics, or research support-hired personnel

Other General Assignment Duties include: 

  • On-boarding and Off-boarding liaison to operational departments, serving as faculty host
  • Preparation of finance reports for reimbursement and payment
  • Procurement of equipment and supplies for faculty offices and research
  • Arrangements of business travels for faculty and their visiting academics
  • Arrangements of on-campus student worker and intern hiring for faculty
  • Scheduling and coordination of faculty meetings as needed
  • Collaboration with Faculty Services Associate of Events on support to faculty events as needed
  • Liaising with other operational departments (Finance/HR/Facilities/IT/Public Safety) and academic institutes/centers/programs as needed
  • Supporting other related administrative work and team projects as needed or assigned by Manager
  • General working knowledge of the duties covered from other associate colleagues, and in times of low workload be prepared to support their overload needs, including but not limited to:
    • Events and General Administration, Faculty of Business and Economics, Faculty of Arts, Graduate and Advanced Education, Faculty of Mathematics, Faculty of Social Sciences and Humanities, Program on Creativity + Innovatio
  • General working knowledge of the duties covered from administrators for Writing & EAP Programs, Language Programs and Interactive Media Arts (IMA) Program


The eligible candidate must have excellent interpersonal skills, be detail oriented, proficient at troubleshooting and problem solving. Multitasking and time management is a must along with maintaining high integrity of values and institutional virtues.


  • Bachelor's Degree
  • Proficiency in Microsoft Applications, Google Docs/Apps
  • Fluency in spoken/written English & Mandarin


  • Master's Degree or 2 years of relevant administrative experience
  • Educational background in or work experience relevant to STEM (Natural Sciences, Technology, Engineering & Mathematics)
  • Experience in data collection and analysis, quantitative project support, etc.

Additional Information

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