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Media Support Technician / 信息技术部媒体技术支持高级助理

Media Support Technician / 信息技术部媒体技术支持高级助理

Posting Number 
Posted Date 
Compensation Grade 
Band 52
Job Family 
Shanghai-Information Technology

More information about this job

Position Summary

This position collaborates with technology staff in NYU Shanghai to identify, develop, implement and support appropriate technology solutions for teaching, learning and research on behalf of faculty, student and staff clients; supports technology equipment, facilities, programs, training and other services in the information technology, in classrooms and throughout the NYU Shanghai community.


Help foster a responsive and adept technical support structure to promote the effective use of technology in teaching, learning and research; work both individually and as part of a diverse and distributed technology support team; actively develops partnerships with faculty and staff to understand their technology needs; have a specialty area such as presentation technology, digital media production, instructional technology, computer administration, live broadcasting and streaming etc. But will also develop a working knowledge and proficiency that spans the expertise of the entire team; supervise the activities of students and other part-time personnel.


Some weekend and evening hours will be required.


The main responsibilities include:

  • Train and assist faculty, students and staff in the use of audio-visual presentation equipment, software and facilities.
  • Train and assist faculty, students and staff in the use of audio and video conferencing equipment.
  • Train and assist faculty, students and staff in the use of digital media production equipment and software.
  • Provide audio-visual presentation and digital media production support for instructional and operational activities.
  • Daily maintenance and service of audio-visual presentation equipment and digital media equipment and software.
  • Advise faculty, students and staff on digital media production.
  • Analyze and diagnose audio-visual presentation equipment issues, and initiate appropriate client response and technical corrective action.
  • Analyze and diagnose computer software, hardware, network and initiate client response and technical corrective action. Page 2 of 2 Communicate with clients and peers politely and using the most effective method such as phone call, email or in-person.
  • Create, update and maintain user documentation.
  • Help install new audio-visual and digital media systems and equipment.
  • Coordinate the repair of audio-visual equipment with external vendors; reconnect equipment after repair work has been completed.
  • Participate in the research, evaluation and selection of new audio-visual presentation and digital media technologies.
  • Participate in the research, evaluation and test of live broadcasting & streaming technology.
  • Participate on special projects as directed.
  • Some other work temporarily assigned by supervisor.


Required Education

  • Bachelor degree or above. Preferably in computer science, electrical engineering, digital media production or instructional technology.

Required Experience

  • Minimum 3 to 4 years providing excellent technical customer service in an international and multicultural setting.
  • Experience in an audio visual service provider company is a plus 

Required Knowledge, Skills, and Abilities

  • Working knowledge of digital media software such as Final Cut, Logic, Premier, Photoshop, Illustrator and Avid.
  • Working knowledge of studio or live event video and audio production equipment such as cameras, microphones, switchers, mixers and lighting.
  • Working knowledge of audio and video conferencing technologies, including codec configuration, H.323, H.264, multipoint, QOS, telepresence and echo cancelling.
  • Ability to terminate and test audio-visual cabling, including RGBHV, Cat5 and HDMI.
  • Ability to troubleshoot audio-visual signal chain issues, including EDID and HDCP.
  • Ability to use hand and power tools. Soldering skill is a plus.
  • Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.

Additional Information

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