Technology Generalist, Arts & Sciences / 文理学部软硬件实验室技术员

软硬件实验室技术员需要与教职员工及学生紧密合作，以提供软硬件设备和相关教学资源等各个方面的日常支持，确保安全高效的教学环境，为教职员工和学生提供高质量的服务。

负责日常设备管理和维护，部门各类项目的建立，日常支持和后续跟进工作。

负责在社区中提供日常技术支持，基础设备维护，音视频设备基础支持以及日常课程所需的支持。为教学工作和部门活动提供合适的解决方案。维护部门场所的设备和相关设施建立工作。

软硬件实验室技术员的职责是确保教学空间高效、流畅的运作，进行日常设备维护。协助建立快速响应的技术支持环境，以促进在日常教学，学习，研究和部门活动中技术的有效利用。

岗位亮点：

• 多路径发展空间
• 稳定的教学与研究环境
• 国际化平台

上海纽约大学是纽约大学全球教育体系中第三所具有学位授予资格的门户校园。纽约大学在全球拥有三个校园与十二个学习中心，分布纽约，阿布扎比，上海，伦敦，柏林，巴黎，悉尼等全球各地，为我们的学生与教职员工提供了丰富的学习研究和发展机会。

我们拥有世界一流的国际化大学科研平台、丰富的学习及实验室资源。员工将有机会与来自世界各地各领域的顶尖教授团队协作，参与辅助教学支持与科研工作，其中有机会涉及各类世界顶尖科技、新兴技术、各大产业的多样化项目支持与跟进，需要与纽约、柏林等纽约大学全球体系各教学站点的教职团队紧密合作。日常丰富的项目将给予员工在多样化领域的不同技术和多方面能力不断成长的空间和长期发展机会。

欢迎优秀的应届毕业生投递：

具备以下任意领域的基础背景知识者，可优先考虑：

• 电子电路/电子元件
• 计算机软硬件设备
• 教室多媒体视听设备

主要职责：

设备管理与维护（30％）

• 负责设备中心，相关系统，设备和相关资源的日常技术支持，定期监督维护设备。
• 定期报告设备及相关器材的状态。
• 协助教职工准备教学材料/设备，包括但不限于音视频辅助设备，教学相关材料，工具设备等。
• 培训学生和教职员工使用设备、系统和教学资源。
• 制定并更新使用资源和设备等的相关标准准则和操作程序。
• 负责通用设备的日常支持和维护工作。主要包括：
• 音视频及摄影摄像设备（例如无线麦克风，扬声器，网络摄像头，投影仪等）
• 各软硬件，计算机及其外围设备。例如：台式机/笔记本等
• 各类基础电子元件，传感器，电路板等（例如晶体管，电阻器，电容器，电动机，LED，二极管，蜂鸣器，面包板等）

教学技术支持（30％）

• 维护现有的服务和解决方案（包括教室支持，通用设备等）并跟进相关新服务。
• 跟进相关解决方案，以改善日常教学质量（例如：教室基础设施及多媒体视听设备等）。
• 课前准备相关专业设备并设置教室，负责进行日常维护检查。
• 根据教学日常需求，参加课堂演示和指导。
• 创建，更新和维护设备用户指南。 协助教师/学生使用相关设备和其他内部系统等。
• 提供日常桌面支持，对设备，软硬件，计算机和操作系统等进行维护及故障排除。

日常运营支持（30％）

• 支持日常运营，以及部门相关活动支持等。
• 执行日常维护工作，确保安全高效的空间和教室环境。
• 响应用户需求，并及时高效地解决问题。
• 为日常教学工作，课程和部门相关活动提供现场技术支持和服务，包括设备，器材，相关物品存储及教学活动支持等。
• 支持不同团队的技术项目及协作跟进工作。
• 与不同部门以及第三方供应商合作，支持并满足运营和课程等的日常需求。例如：运营设施部门，IT部门，财务部门，采购部门，供应商等。
• 作为部门接口人与相关学校支持部门，如基础设施，财产管理和公共安全部等，协同合作确保部门基础设施及日常财产设备管理的工作。与其他各部门合作，负责处理解决与日常教学、课程、部门等相关的需求。充当HSE协调员，以确保流畅安全的日常运营工作。

日常采购支持（10％）

• 负责支持日常采购需求。
• 处理设备和组件等的采购和维护。

The Technology Support Generalist will work closely with faculty and students to support all aspects of hardware, software, equipment, and resources to ensure a safe and productive teaching and learning environment. S/he will be in charge of the daily technology support, provide high quality services to our faculty and student community, and will be a key person focused on equipment management & maintenance, department related projects build up, daily tech support services and follow ups.

This position works as technology staff to provide daily technology, desktop support, equipment maintenance, audio-visual support in classrooms as well as daily curriculum required support throughout the community. Actively identify, develop, implement and support appropriate technology solutions for teaching, learning, research and department events. Support technology equipment, facilities in department space.

The role of Technology Support Generalist is to function as a key partner for department users and ensure an efficient, continuous operation of teaching and learning space as well as daily equipment maintenance. Help foster a responsive and adept technology support structure to promote the effective use of technology in teaching, learning, research and administration activities.

Position Highlights:

• Diverse development tracks
• Stable education and research environment
• International platform

New York University Shanghai is the third degree-granting campus of New York University (NYU). NYU has three main campuses and twelve global study centers, including but not limited to New York, Abu Dhabi, Shanghai, London, Berlin, Paris and Sydney etc. sites all over the world, offering plenty of opportunities to our students, faculty and staff.

We have a world-class international research platform. Our staff will have the opportunity to collaborate with our faculty teams in various fields around the world, assisting in academic and research works. The rich projects would give our staff a long term, multifaceted opportunity for career development.

We welcome outstanding graduates to apply for the position：

Personnel with any of the following background knowledge is a plus:

• Electronic circuit / electronic component
• Computer hardware and software 
• Audio video devices 

The main responsibilities mainly includes but not limited to: 

Equipment Management and Maintenance (30%) 

• Support of the Equipment Center, system, equipment and related resources, as well as ensure the protection of equipment and devices through oversight of regular maintenance.  
• Report of the status of equipment and materials on a regular basis. 
• Responsibility for the day to day services, maintenance, and inventory of all equipment, tools and supplies on a regular basis to ensure they are in good working order. 
• Assist faculty members in preparation of teaching and instructional materials/equipment, including but not limited to audio visual aids, materials, tools, equipment etc. 
• Work with students and faculty in the training and use of equipment and resources. 
• Develop and maintain guidelines and SOPs of using resources and equipment etc. 
• Be responsible for the day to day support and maintenance of all equipment and devices. This includes, but not limited to:
1. Digital media and audio/visual equipment (e.g. wireless microphone, speaker, webcam, projector, camera, headset etc.) 
2. Various hardware and software, computers, printers and scanners etc.
3. Various electronics components, sensors, boards etc. (e.g. transistor, resistor, capacitor, motor, LED, diode, buzzer, breadboard, etc.) 

Technology Support for Teaching and Learning (30%) 

• Maintain existing technology services and solutions (including classroom support, general equipment, etc.) as well as new services development. 
• Propose technical solutions to improve the audio-visual equipment in classrooms. 
• Prepare and set up the classrooms as well as implement classroom daily preventative maintenance checks before commencement of class..
• Participate in classroom demonstration and instruction as required by daily operations of our classes.
• Create, update and maintain equipment user guide. Assist faculty/students in the use of equipment, devices and other internal systems etc.
• Provide desktop support, maintaining and troubleshooting equipment, hardware, software, computer and operating systems etc.

Daily Operation Support ​ ​(30%) 

• Support the daily operation during routine hours, as well as occasional additional events. 
• Perform daily maintenance routines to ensure a safe, efficient, and productive space and classroom environment. 
• Respond to all user-requests to resolve the issues timely and effectively.  
• Provide on-site technology support and services for daily class and program-related events including supplies, equipment, critical sample storage, program level events etc. 
• Support different teams with technology projects and events.
• Work closely and cooperate with different departments as well as third party vendors to support / meet daily requirements of operations and courses etc. Eg. Facilities, IT, Finance, Procurement, vendors, etc.
• Interface with Facilities, Property Management and Public Safety etc. for infrastructure, risk management and other internal departments for curriculum and program related requests etc. Act as a HSE coordinator to ensure smooth and safe operations.

Program-Related Procurement (10%) 

• Assist in daily procurement needs.
• Process purchasing and maintenance of equipment and components etc.

学历及专业要求：

• 理工科背景，全日制本科学历及以上

优先考虑专业：计算机科学，电子工程，电气工程与自动化，电子科学与技术，电气与信息工程，机械制造，机械设计，数字多媒体技术，现代化教学技术，音视频工程等相关专业，或在相关技术领域具有良好的知识，背景或技能，优先考虑

如果候选人在相关技术领域具有良好的知识，专业背景或相关技能者，则专业不受以上限制。

所需相关背景/经验：

• 具有Mac OS计算机操作经验和相关知识的候选人，可优先考虑
• 具有1-2年实习或相关工作经验的可优先考虑，但非必需

• 以下提及三点了解或具备其中任意一方面相关基础知识/专业背景者可优先考虑:

• 具备基础的计算机软硬件知识背景（例如：台式机/笔记本和操作系统安装维护等），或桌面服务台支持，或故障排除经历
• 对配置或维护音视频设备（例如：扬声器，麦克风，投影仪等）有基本了解
• 熟悉基础的电子电路，电子元件知识及相关背景

所需知识，技能和能力：

• 具备快速学习和应用新技术及技能的能力。
• 对技术支持和相关技术领域充满热诚及探究精神。
• 注重细节，能够高效故障排除和问题解决。
• 拥有学习探索新技术及相关技能的热情和钻研精神。
• 强烈的责任心，良好的组织协调能力。
• 认真对待工作，喜欢独立工作和主动解决问题。
• 在繁忙的工作节奏中表现出强烈的自驱力和主动性。
• 具有良好的时间管理技能，高效的多任务处理能力，愿意接受偶尔加班。
• 高度专业，诚实守信，踏实可靠。
• 良好的中文和英文沟通能力。
• 为人随和，工作积极主动投入。

Required Education 

• STEM background preferred. Minimum Bachelor’s Degree.
• Preferably in EE (Electronic Engineering)​, Electric Engineering and Automation, Electronics Science and Technology, Electrical & Information Engineering, Computer Science, Information Technology or equivalent, but not a must. If the candidate has good knowledge, background or skills in the field of related technology, majors are not limited to the above. 

Required Experience  

• Prior experience and related knowledge of Mac OS computers are preferred. 
• 1-2 years’ intern or related experience in providing desktop, A/V(audio-visual), technology support is preferred, but not a must.  

Experience/knowledge in any of the three fields below is preferred:

• Prior knowledge/skills in computer hardware/software (such as desktop computer/laptop support, operation systems installation and maintenance), or desktop/service desk technology support, troubleshooting experience.
• Prior knowledge/skills in setting up and maintaining media equipment and audio-visual devices (such as speakers, microphones, projectors).
• Familiarity and knowledge of electronic circuits, various electronics components, sensors and related tools.

Required Knowledge, Skills, and Abilities 

• Ability to learn and apply new technologies and skills quickly is a must
• Passionate about the fields of electronic engineering and related technology is a must 
• Detail oriented and proficient at troubleshooting and problem solving 
• Eager to learn and explore new technology, skills and related knowledge to solve the problem is a must 
• Strong sense of responsibility, good organization, and coordination abilities are must
• Take the job seriously, ability to work independently and fix the problems actively is a must
• Demonstrates motivation, drive and initiative in a busy working environment 
• Multitasking with good time management skills, and being able to work occasional weekends and after hours
• High professional integrity, honesty and trust 
• Good communication abilities in Mandarin and English 
• Easy going and engaged 

About NYU Shanghai

NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service. 

NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China. 

To know more about working at NYU Shanghai, please click here to view our Staff page for more details.